Change plan but keep same equipment

Chris679 Thank you so much for coming to our Xfinity community forums for help with your plan options. I will let you know some of our older TV boxes are no longer supported and any change to your promotion would include an update to any of those devices. If you have any of the TV boxes that fall in that category the system will pick up on that and help with the upgrade. There is no extra fees that would be added to your billing if your old boxes are returned, so it would be an even exchange. We would be happy to help with any needed equipment upgrades as well as help remove the Xfi if you do not need its benefits. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

Thanks for allowing us to help with your rate and service change concerns, Chris679. I'm glad we were able to answer your questions and find a suitable offer for your needs. If you need anything else, don't hesitate to create a new public submission. Have a good one!