1 Message
Change plan and refund services I do not have
I just looked at my bill for the first time in over a year and noticed that I am paying for TV and TV equipment. I do not have TV with you guys and I do not have a TV box or remote. I also lost the phone the first month for the mobile account and haven't ever used the mobile plan. I need to talk to someone about changed to internet only and getting a refund for the services I have been overpaying for since the start of my contract. I never received a TV equipment box or remote. I also have never used Starz and do not know why it is being charged to me monthly.
XfinityKei
Official Employee
•
1.4K Messages
23 days ago
@user_sdahfe Thanks for bringing your account concerns to our attention. I am happy to help you with changing your plan for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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