JasperBaby's profile

Regular Visitor


1 Message

Tue, Sep 29, 2020 10:00 PM

Change or Cancel plan

I currently have both Internet/TV services. I was intended to have the TV channels for my toddler son to watch, but unfortunately, he seems not to be a fan of it. I would like to cancel the TV service and just keep the internet, could someone help?@ComcastMorgan



Official Employee


2.6K Messages

7 m ago

Hello, JasperBaby. Welcome to the Xfinity Forums

I'm sorry to hear your cable services didn't quite work out for you, but I would love to help downgrade you to a plan that better fits the needs of you and your family. I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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