Frequent Visitor
•
9 Messages
Change of Primary User due to death
I have sent in the death certificate as well as a picture of my driver's license to facillitate the change in primary user for the account in the name of [Edited: "Personal Information"]. I am still waiting for notice that I can now pay my bill as the primary user.
XfinityKei
Official Employee
•
2.9K Messages
3 hours ago
@user_sn448q Our sincere condolences to you and your family. We can certainly check on the status of your ticket for the change on account ownership. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
0
0