Visitor
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2 Messages
Change of internet plan
i am Xfinity customer since 1996. I spoke with one of the Xfinity representative on 8th Feb and he changed my current plan of 400 mbps limited plan of $49 to 300 mbps unlimited plan of $40 for 5 years. I still don’t see that change on my account!!
EG
Expert
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116.1K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.4K Messages
2 hours ago
Hello user_bt8j3f thank you so much for reaching gout here on our Xfinity Forums! Billing changes may take some time to reflect via the Xfinity App or My Account website, but is updated with subsequent billing statements. Any current charged services will remain at their current rates, and prorated charges/credits from your plan change will show on the next bill.
Xfinity- Understanding Your Bill
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user_bt8j3f
Visitor
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2 Messages
1 hour ago
I got that part about reflecting on my app, but is the change done and new plan will be effective 8th Feb? How long will it take to reflect on my account?
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