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Friday, May 2nd, 2025 11:21 PM

Change of Internet Plan

My parents recently switched their internet plan. The sales person told them that it's unlimited, but they've been charged for over usage. Can I speak with someone about this? 

Official Employee

 • 

1.7K Messages

2 days ago

Thank you for reaching out here @user_374i00. I will be happy to take a look at any account charges from here for you. Could you send me a direct message with your name, the account holders name and the complete address for that service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Expert

 • 

110.2K Messages

2 days ago

Concern moved here to the Customer Service help section.

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