2 Messages
Change of Internet Plan
My parents recently switched their internet plan. The sales person told them that it's unlimited, but they've been charged for over usage. Can I speak with someone about this?
2 Messages
My parents recently switched their internet plan. The sales person told them that it's unlimited, but they've been charged for over usage. Can I speak with someone about this?
XfinityJohnG
Official Employee
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1.8K Messages
24 days ago
Thank you for reaching out here @user_374i00. I will be happy to take a look at any account charges from here for you. Could you send me a direct message with your name, the account holders name and the complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.6K Messages
24 days ago
Concern moved here to the Customer Service help section.
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