1 Message
Change of address
I called in to update my address to [Edited: "Personal Information"]. Has it been updated yet? Also why do I have a balance on my account. Can some phone me [Edited: "Personal Information"]
1 Message
I called in to update my address to [Edited: "Personal Information"]. Has it been updated yet? Also why do I have a balance on my account. Can some phone me [Edited: "Personal Information"]
EG
Expert
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110.5K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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797 Messages
2 years ago
@user_59wzh5 We would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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