change my plan

Thank you for choosing Xfinity, user_by4tot! You can make account changes by logging into your Xfinity account online. And, our team can help too. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Thanks again for reaching out to our Xfinity Community Forum, I'm glad we were able to get things updated with your plan. We truly appreciate you, enjoy the rest of your evening.