Hi, @user_e45823! Welcome to the XFINITY forums page and thank you for taking the time to contact us for help with changing your plan. At Comcast, promotions change frequently so we will be happy to see if we can find you the same plan or something similar. We are the perfect team to help with this. In order to further assist, please send us a direct message with your first/last name and full address so we can pull up the account and take a look at what's going. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
EG
Expert
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117.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3.1K Messages
2 years ago
Hi, @user_e45823! Welcome to the XFINITY forums page and thank you for taking the time to contact us for help with changing your plan. At Comcast, promotions change frequently so we will be happy to see if we can find you the same plan or something similar. We are the perfect team to help with this. In order to further assist, please send us a direct message with your first/last name and full address so we can pull up the account and take a look at what's going. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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