Good day, @user_iczv4w! Congratulations on ordering your new phone! The order would have to be canceled and placed again to change it. After placing an order we have roughly 30 minutes to cancel it. Once it goes into the fulfillment stage we can't change it anymore. It would have to be picked up in store.
EG
Expert
•
122.2K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRay
Official Employee
•
4.4K Messages
5 hours ago
Good day, @user_iczv4w! Congratulations on ordering your new phone! The order would have to be canceled and placed again to change it. After placing an order we have roughly 30 minutes to cancel it. Once it goes into the fulfillment stage we can't change it anymore. It would have to be picked up in store.
0
0