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user_aumm27
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Thursday, June 18th, 2026 12:32 AM

Change my NOW Mobile service address

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.

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5 hours ago

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XfinityRay

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8 hours ago

HI there, @user_aumm27! Thanks for being a NOW Mobile customer! We have a dedicated team that helps with the service. They can be found in the Xfinity Assistant chat at this link, https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.

 

I wanted to share the NOW Mobile FAQ page, https://www.xfinity.com/support/articles/now-mobile-faqs. The NOW Mobile service address is associated with your Xfinity internet or NOW internet account. When you transfer Xfinity internet to a new address or set up a new NOW internet account at a new address, the NOW Mobile service will also reflect that. Are you using Xfinity internet or NOW internet? 

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user_aumm27

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6 Messages

I am in South Carolina and don't have access to the Xfinity Internet where I live, but I was able to keep my mobile service. And it's because I moved to South Carolina that I need to update my address for NOW Xfinity mobile. It's been a year and my address still hasn't been updated. As mentioned above, phone agents (and chat) were unable to change it. I was pointed to this forum and told that you could do a manual address change so that my account reflects my current address.

I also need help pushing a cellular feature code to my line. A phone representative claimed they added the Personal Hotspot add-on to my NOW Mobile line, but the option remains greyed out on my phone hardware. Please check my provisioning profile and force-push the hotspot entitlement token to my SIM card."

(edited)

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7 hours ago

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XfinityRay

Official Employee

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4K Messages

Thank you for letting me know you don't have NOW internet or Xfinity internet at the new place. I hope you have been enjoying it there! You will need to reach out directly to the dedicated NOW team for further assistance with this, @user_aumm27. They are the only ones that have access to the NOW accounts to further help with this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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user_aumm27

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I don't see an option for the NOW team...only Xfinity Mobile.

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6 hours ago

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XfinityAmandaB

Official Employee

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3.2K Messages

 

user_aumm27 Check out our NOW support page to see how to manage/access your NOW account and services, and the NOW Portal. Once logged into the NOW portal, there is a Chat option at the bottom of the screen. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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user_aumm27

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I get nowhere with Chat. As I mentioned above, phone agents and Chat are unable to update my account.

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5 hours ago

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user_aumm27

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6 Messages

5 hours ago

Hello,

I originally went to Customer Service because I couldn't find the NOW team option and I really hope that you can help me get these issues resolved.

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. I cannot update it on the website and phone agents and chat cannot fix it. Please manually update my Service Location identity to my current address...I will provide through the private DM when you reach out to me. FYI, I don't have access to the Xfinity Internet where I live, but I was able to keep my mobile service. 

I also need help pushing a cellular feature code to my line. A phone representative claimed they added the Personal Hotspot add-on to my NOW Mobile line, but the option remains greyed out on my phone hardware. Please check my provisioning profile and force-push the hotspot entitlement token to my SIM card.

Note: This comment was created from a merged conversation originally titled Update NOW Xfinity Account

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