Change my NOW Mobile service address

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.

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XfinityRay

Official Employee

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4K Messages

8 hours ago

HI there, @user_aumm27! Thanks for being a NOW Mobile customer! We have a dedicated team that helps with the service. They can be found in the Xfinity Assistant chat at this link, https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.

I wanted to share the NOW Mobile FAQ page, https://www.xfinity.com/support/articles/now-mobile-faqs. The NOW Mobile service address is associated with your Xfinity internet or NOW internet account. When you transfer Xfinity internet to a new address or set up a new NOW internet account at a new address, the NOW Mobile service will also reflect that. Are you using Xfinity internet or NOW internet?

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user_aumm27

Visitor

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6 Messages

5 hours ago

Hello,

I originally went to Customer Service because I couldn't find the NOW team option and I really hope that you can help me get these issues resolved.

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. I cannot update it on the website and phone agents and chat cannot fix it. Please manually update my Service Location identity to my current address...I will provide through the private DM when you reach out to me. FYI, I don't have access to the Xfinity Internet where I live, but I was able to keep my mobile service.

I also need help pushing a cellular feature code to my line. A phone representative claimed they added the Personal Hotspot add-on to my NOW Mobile line, but the option remains greyed out on my phone hardware. Please check my provisioning profile and force-push the hotspot entitlement token to my SIM card.

Note: This comment was created from a merged conversation originally titled Update NOW Xfinity Account

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XfinityAmandaB

Official Employee

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3.2K Messages

user_aumm27 Manually updating your mobile account address for NOW or our standard Xfinity mobile services is not possible. Mobile services require an Xfinity internet or NOW internet service to order and activate. We do allow you to keep your mobile line open with additional fees in most cases if you end your internet services, but your address for the mobile account will always be connected to the last place you had Xfinity internet. If you start a new account for NOW Internet or Xfinity Internet, then we can connect the NOW mobile account to that new account, but you would need an active internet account for the address on your mobile account to be updated.

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5 hours ago

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Customer Service

user_aumm27

Change my NOW Mobile service address

XfinityRay

user_aumm27

XfinityAmandaB

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