Visitor
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6 Messages
Change my NOW Mobile service address
I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.
Accepted Solution
XfinityRay
Official Employee
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4K Messages
8 hours ago
HI there, @user_aumm27! Thanks for being a NOW Mobile customer! We have a dedicated team that helps with the service. They can be found in the Xfinity Assistant chat at this link, https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.
I wanted to share the NOW Mobile FAQ page, https://www.xfinity.com/support/articles/now-mobile-faqs. The NOW Mobile service address is associated with your Xfinity internet or NOW internet account. When you transfer Xfinity internet to a new address or set up a new NOW internet account at a new address, the NOW Mobile service will also reflect that. Are you using Xfinity internet or NOW internet?
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user_aumm27
Visitor
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6 Messages
6 hours ago
Hello,
I originally went to Customer Service because I couldn't find the NOW team option and I really hope that you can help me get these issues resolved.
I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. I cannot update it on the website and phone agents and chat cannot fix it. Please manually update my Service Location identity to my current address...I will provide through the private DM when you reach out to me. FYI, I don't have access to the Xfinity Internet where I live, but I was able to keep my mobile service.
I also need help pushing a cellular feature code to my line. A phone representative claimed they added the Personal Hotspot add-on to my NOW Mobile line, but the option remains greyed out on my phone hardware. Please check my provisioning profile and force-push the hotspot entitlement token to my SIM card.
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