Change my internet plan

user_f17ku8 Thanks for posting on our Forums! I'm sorry for the delay, and our team can certainly assist with setting up your account to change to the NOW Internet plan. We will need to create a disconnect order on your current account with the proper coding so you can enroll in the NOW Internet plan. This is because the NOW Internet plans are specialty prepaid plans, which are different than the normal residential internet plan you have now. So we can assist with having this completed, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.