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user_71eedd
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Monday, September 4th, 2023 12:21 AM

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Change Move/Activation Date

I'm scheduled to transfer my current service to a new address, however I need to adjust it to an earlier date. How do I do that?

Question

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Updated 

2 years ago

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EG

Expert

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110.8K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_71eedd

2 Messages

2 years ago

Hi there, is there any update here? My move date is coming up...

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XfinityPaula

Official Employee

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1.4K Messages

Hi @user_71eedd Thank you so much for reaching out again! Please forgive us for missing your initial post, I would love to help out! 

Understanding the urgency since the move is quickly approaching please send us a direct message with your name and service address. From there I will verify the account and update the transfer dates as needed. Thank you so much for your patience! 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

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