Monday, April 22nd, 2024 11:20 PM

Change location where cable line attached to hiuse

Hi I’m doing construction on my house and need to relocate the attachment point of the cable on my house. Please assist on how to make this change

Official Employee


624 Messages

1 month ago

Hello and thank you for your post! I see you joined the community today. Welcome! We can submit a request for you to get the drop (the cable running from your home to the house) relocated. There may be a cost to you if one of a few uncommon situations apply. Once we submit the request, our construction team will help with the planning and costs. Please, send us a DM with your name and address, so we can get the ball rolling for you.

Here are the detailed steps to direct message us:


• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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