2 Messages
change internet plan - existing customer - don't want bundle services
I want to change my plan, as you've upped by bill by another $25 a month. I am a long time customer and I can't get through to a live agent. This is a nightmare. Why aren't there any live agents to talk to? I just want to change my internet only. I don't want the bundling services of TV, cell, internet; as your phone service does not even work in my rural area. I just want internet service ONLY - yet, I see no plans available for just internet service on your website. P.S. Your AI assistant is horrible and does not work correctly.
EG
Expert
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111.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.4K Messages
2 days ago
From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
I am here to confirm what is going on. If that is the case I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
@user_b8c2cs
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