3 Messages
Change Internet Plan and Keep Current Add-Ons
I am trying to change my internet plan, while keeping the add-ons I currently have (Additional IP Address and Unlimited Data). While waiting for pages to load, the website keeps timing out and logging me out. Is there a different way to make this change?
XfinityThomasB
Official Employee
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2K Messages
4 months ago
user_9smron
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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110.6K Messages
4 months ago
Concern moved here to the Customer Service help section.
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