1 Message

Mon, Aug 2, 2021 9:25 AM

Change info before line bury

We have a work order to have new line buried. You state no for lawn sprinklers. We do have underground sprinkling. What do we do?




89.7K Messages

3 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee


419 Messages

3 m ago

Hi, @user_cca22f. I would like to look into your account specfically to see what has been done and what is needed to be done. I can make sure our local team is aware of the situation, but I do want to make sure everyone is on the same page. Please send us a direct message with your name and address in full, please!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 


Click "Sign In" if necessary

Click the "Peer to peer chat" icon or https://comca.st/2VoOt3R

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


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