Mon, Aug 2, 2021 9:25 AM
We have a work order to have new line buried. You state no for lawn sprinklers. We do have underground sprinkling. What do we do?
3 m ago
Concern moved here for greater exposure to actual Comcast employees for assistance.
Hi, @user_cca22f. I would like to look into your account specfically to see what has been done and what is needed to be done. I can make sure our local team is aware of the situation, but I do want to make sure everyone is on the same page. Please send us a direct message with your name and address in full, please!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://comca.st/2VoOt3R
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it