Change in service request

user_zytltb Hello, thank you for reaching out and bringing this to our attention. I can definitely understand wanting to make sure the equipment was properly returned and removed from your account, especially if you haven't received the return receipt yet. I'd be happy to take a look for you. Please send us a Modmail with your full name, service address, and the Xfinity Store where the equipment was returned. From there, I can review the account, check the status of the equipment return, and see how we can best help. Thanks!

 

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