Visitor
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2 Messages
change in bill
I am the power of attorney for my father who is elderly and disabled in an assisted living facility and suddenly his bill for wifi increased by $25 this month. When I called customer service I was told that it is because his Netflix account is streamed on Xfinity wifi and they are paying the Netflix cost and billing me for it. But he's still getting billed for Netflix as he always has on his credit card so what has changed and why is he paying twice for Netflix?
XfinityBenny
Official Employee
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1.5K Messages
6 hours ago
@user_814dqe Thanks for adding a post to the community. Also for taking care of things on behalf of your dad. If he's being billed through Netflix directly, you can cancel either sub. He can always log in anywhere with the preferred profile to enjoy his content. If you decide to stop the billing through us, use this https://www.xfinity.com/yoursubscriptions link to log in and remove it. If you haven't yet, you can take a moment to be the manager on this account with the steps here https://www.xfinity.com/support/articles/primary-and-secondary-accounts. It will grant you the same permission he has to get help and make any changes on his behalf. Let us know if you have any questions.
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