Change bank account for autopay

Question

In case no one knows it, the online account management to edit the bank account from which autopay is withdrawn IS NOT WORKING. Of course, there is no way to get to a real person to tell them this and the Virtual Assistant has not clue what I am asking. It just loops me back to the NON-WORKING system. I guess when the bank rejects your request for payment because the account is closed, someone will reach out.

XfinityEmilyB · Answer

user_fzu591 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services :). Let's work together until we can successfully change your autopay to a new account. Did you try to change that online or through the app? Have you tried clearing cache and cookies in your browser or using a different browser? Have you uninstalled and reinstalled the app to see if that resolves the issue?

You can find instructions to edit your autopay method here for both our website and the Xfinity App if needed.

Customer Service

user_fzu591

Change bank account for autopay

XfinityEmilyB

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