Visitor
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1 Message
Change bank account # for auto pay
Our Bank account has been compromised. The account you have for auto pay is closed and I need to give new account number to proper billing department
Visitor
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1 Message
Our Bank account has been compromised. The account you have for auto pay is closed and I need to give new account number to proper billing department
XfinityRichard
Official Employee
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1.9K Messages
1 day ago
Hi there, @user_la67sn I'm sorry to hear that your bank account was compromised. For your account security, we are not able to add your new account number. To add a new bank account to your Xfinity Autopay, you'll need to sign in to your Xfinity account online or through the Xfinity app, navigate to your billing details, and select Payment Methods. From there, you can add a new bank account by selecting Add Payment Method and choosing the New Bank Account option. You'll be prompted to connect to your financial institution using Plaid and confirm your identity. -Richard
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