Change an internet plan which is still under a contract

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_olfnl8 Great question. We understand that the needs of your household may change, and our agreements allow you the flexibility to change and adjust your services during the agreement without worry of termination fees as long as you keep at least 1 line of business active for the 12 or 24-month period. If you were to disconnect all services before the end of the term agreement the fee would be $110 or $230 reduced by $10 each month depending on the length of the agreement. Please let me know if you have any additional questions about this. 

Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. I am just the person to pull up your account and review your account and promotions available with you.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message