Visitor
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2 Messages
Change address
Hi, I need help resolving an issue with my internet service.
I was previously using residential internet at my old address without any problem. After moving, I was told that my new address is classified as a business line, and I’m being required to switch to a much more expensive business plan.
This doesn’t make sense because I am using the service for personal residential use, and this is simply a move, not a new business setup.
I would like:
- My service to remain under a residential plan, or
- A clear explanation of why this address cannot be serviced as residential
If this cannot be resolved, I would like to escalate this issue.
This issue has not been resolved since last Saturday and is still ongoing as of today, Wednesday with the Palo Alto location.
EG
Expert
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116.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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3.1K Messages
1 hour ago
@user_ofmfd8
Thanks for reaching out to us, sounds like your new address that you're moving to is listed as a business address under our system so we would need to open up a ticket to convert that business location to a residential location.
To get started please send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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