Visitor
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1 Message
Change address during seasonal hold
I want to place my internet service on a seasonal hold from end of May to mid-August as I will be out of town. However, I am also changing addresses at the end of July as my current lease is up. Is it possible to enroll in seasonal hold for internet and then schedule the change of address during the hold so that when I come back the service is activated at my new address instead of my current one?
EG
Expert
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110.8K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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1.4K Messages
23 days ago
Thank you so much for reaching out to us here today with your questions, user_lt3vaq! Our system only allows us to future date an order up to 30 days, and we cannot make changes to an account while it is in a seasonal hold, so the best plan would be to reach out to us after the hold has been removed, and we can process the transfer for your right away. If your new home is in a Comcast serviceable area in most cases you can bring your current equipment and have the transfer completed the same day.
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