Change account

Hello and thank you for taking a moment during this difficult time to reach out about Xfinity services. You have a couple of options when it comes to handling the account. We can help you with changing the ownership to you if you would like to continue service or close the account. 

Closing the account

If you would like to close the account, take these steps:

1. Visit our bereavement support page on xfinity.com.
2. Review the steps on the page and click Continue.
3. Choose Close the account permanently and upload the documents listed.
4. Enter information about the deceased and yourself and click Continue. Please note some fields are required.
5. Disconnect services on the account. You have a few options:
   • For a date in the past, select A Different Date to Disconnect. This is available up to 120 days before today's date. 
   • To disconnect the services as soon as possible, choose Disconnect now.
   • To continue service for a while, choose Select a different date to disconnect, then select a date to disconnect that’s up to 60 days after today.
6. Click Continue once you choose when to disconnect the services.
7. Let us know where to mail the final statement. When you’re done, click Continue.
   • You can choose an address already associated with the account or enter a new one.
8. Review all the information you entered to make sure it’s correct, then click Submit.
9. Read the confirmation message, including the information on how to return any equipment.

For additional information regarding this process including refunds, refer to Account change request FAQs.

Transferring account ownership

If you'd like to transfer ownership of the account to yourself, take the following steps:

1. Visit our bereavement support page on xfinity.com.
2. Review the steps on the page and click Continue.
3. Choose Transfer account ownership to me and upload the requested documents.
4. Accept the terms and conditions, then enter information about the deceased and yourself, and click Continue.
   
   • Please note some fields are required.
5. Review all the information you entered to make sure it’s correct, then click Submit.
6. Read the confirmation message letting you know we’ll be in touch with you when the transfer process is complete, or if there's any additional information we need. 

Full article here.