Challenges with Comcast: Seeking Internet Access in a Serviceable Area

For the past six months, I've been trying to get Comcast to hook me up with internet at my place. Both the FCC Broadband Map and the California Broadband Map say they cover my area, so back in September, I called them up hoping to get a coax line installed since we've never had service here. But they flat out said no and told me they're not planning to ever service my address. What's really surprising is that every house around me is hooked up to Comcast – in front, on both sides, and behind me.

I've probably bugged them with about half a dozen service requests by now, but no luck. So, I got bored and checked out Comcast Business just to see what they had. The prices were sky-high, but I figured if it meant getting decent internet, I'd bite the bullet. I ended up ordering their fastest line. A few days later, they called me asking for details on what I wanted. After explaining everything, they said they can't do the necessary construction because I'm in a residential area and told me to call regular Comcast again, even though they already told me they won't service me.

After digging around a bit, I found out I could challenge Comcast's coverage on the FCC Broadband Map, so I did. And wouldn't you know it, within 24 hours, I got an email from the FCC saying they've contacted Comcast and they've got 60 days to get back to me. Surprisingly, Comcast reached out to me just eight hours later, apologizing and promising to hook us up by the end of the month for a standard $100 installation fee.

But then, a week later, when they were supposed to call me back, I heard nothing. So, I called them up for an update. They told me they sent out a survey to figure out what construction was needed. Three days later, I called again to see how it went. They said the survey was done and the construction would cost a minimum of $48,000, not including permits and other expenses. They said it's some cost-sharing thing.

Now, I don't know much about coax, but $48k for a 900-foot cable seems outrageous. Especially when my neighbors got their construction done for free, and they're not even in Comcast's service area according to the FCC. I can't afford that kind of cash upfront. If anyone's got any advice on how to deal with this mess, I'd really appreciate it.