NingL's profile

New Poster

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3 Messages

Wednesday, October 25th, 2023

Closed

certificate issue with doh.xfinity.com

I recently have my AV Kaspersky report about SSL connection with invalid certificate detected from which the application is from Discord.

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Retired Employee

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1.5K Messages

2 years ago

Hello, @NingL. Thanks for reaching our team on our Forums page regarding the certificate issue. Are you able to share a screenshot of the report or error message you're seeing? Also, is any other app other than discord being affected?

(edited)

New Poster

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3 Messages

@XfinityGabby​ It seems that its not only discord. Some are popping as well. I dropped some screenshot down below

Retired Employee

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1K Messages

Gotcha, thank you. Looks like we did not automatically renew our certificate for that one. Unfortunately I cannot do that myself here as it is normally automatically done but occasionally it can be missed. We should have that renewed soon for you as these issues really last long!

1 Message

2 years ago

I've been having the same issue with my Kaspersky Internet Security software. Keep getting messages about doh.xfinity.com. What's with that? How can I fix it?

2 Messages

2 years ago

Is this fixed yet? Makes me nervous to WFH getting this error... Can I click "continue" is it safe?

2 Messages

2 years ago

not fixed, im getting ton of those messages from kaspersky as well. they pop up for alot of my programs.

Visitor

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2 Messages

2 years ago

Hello - This is greatly impacting my ability to run/operate my business.  This is preventing IoT/IIoT data egress to AWS from devices.  Expired 09/07/23 and as of 11/10/23 it has not been renewed. 

Extremely irresponsible and inconsiderate of Comcast/Xfinity!  

Official Employee

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2.2K Messages

Thank you for reaching out to us @user_bbd5f1! We regret to hear this issue has impacted your business. Please reach out to our amazing Customer Security Assurance Team. They can be reached at (800) 934-6489.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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