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NingL
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Wednesday, October 25th, 2023 10:50 PM

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certificate issue with doh.xfinity.com

I recently have my AV Kaspersky report about SSL connection with invalid certificate detected from which the application is from Discord.

Question

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Updated 

1 year ago

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XfinityGabby

Official Employee

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1.5K Messages

1 year ago

Hello, @NingL. Thanks for reaching our team on our Forums page regarding the certificate issue. Are you able to share a screenshot of the report or error message you're seeing? Also, is any other app other than discord being affected?

(edited)

2

NingL

New Poster

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3 Messages

@XfinityGabby​ It seems that its not only discord. Some are popping as well. I dropped some screenshot down below

1 year ago

XfinityAnthonyT

Official Employee

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1K Messages

Gotcha, thank you. Looks like we did not automatically renew our certificate for that one. Unfortunately I cannot do that myself here as it is normally automatically done but occasionally it can be missed. We should have that renewed soon for you as these issues really last long!

I am an Official Xfinity Employee.
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1 year ago

0

user_ou5atc

1 Message

1 year ago

I've been having the same issue with my Kaspersky Internet Security software. Keep getting messages about doh.xfinity.com. What's with that? How can I fix it?

5

CCJodie

Problem Solver

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1.3K Messages

@user_ou5atc Hello, as you can see that is something we do have to update on our end. At this time, we will have to wait for the update to get released. Appreciate your patience! 

I no longer work for Comcast.

1 year ago

0

user_ojynu9

2 Messages

The certificate expired September 7th and it's still not corrected? I just started seeing the certificate error through Kaspersky last night.

1 year ago

0

johnnyamerica

New Poster

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6 Messages

@user_ojynu9​ i also just started getting this error.  For the past 2 days the same warning pops up for both googledrive and msedge that the xfinity doh certificate is expired and Kaspersky is blocking the connection to the insecure web resource doh.xfinity.com.  

1 year ago

0

user_h5wcty

1 Message

Hi. I am having the same issue. I am a developer, and this is impacting my ability to get my work done. 

1 year ago

0

XfinityDena

Official Employee

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2.5K Messages

@user_h5wcty have you reported this to our Customer Security Assurance? You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

bec_gal_no1

2 Messages

1 year ago

Is this fixed yet? Makes me nervous to WFH getting this error... Can I click "continue" is it safe?

0

0

user_mn8h05

2 Messages

1 year ago

not fixed, im getting ton of those messages from kaspersky as well. they pop up for alot of my programs.

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user_bbd5f1

Visitor

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2 Messages

1 year ago

Hello - This is greatly impacting my ability to run/operate my business.  This is preventing IoT/IIoT data egress to AWS from devices.  Expired 09/07/23 and as of 11/10/23 it has not been renewed. 

Extremely irresponsible and inconsiderate of Comcast/Xfinity!  

1

0

XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_bbd5f1! We regret to hear this issue has impacted your business. Please reach out to our amazing Customer Security Assurance Team. They can be reached at (800) 934-6489.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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