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user_t2aob1
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Wednesday, August 7th, 2024 10:17 AM

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CEO

The worst customer service lower service I've had at my home you're so misleading you say I have a two year contract for certain price will you lock me in to a price it's three times as much as you said I'm supposed to pay charge reaction every month cannot contact me at all because there's no customer service whatsoever

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Updated 

10 months ago

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user_t2aob1

2 Messages

10 months ago

I want to cancel my service you already put me in collections I already have an open account never been late comes out of my checking account every month you get paid are you going to put me in collections and you can't even notify me before you do so and ruin my credit I'm done with this I want to cancel my service

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XfinityAlfonso

Official Employee

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1.6K Messages

Hello user_t2aob1 it sounds like you've had quite the experience, and we want to do whatever possible to help improve things for you. I never want you to feel lied to or misled, because that's not how I want to feel myself as a consumer.  

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

EG

Expert

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110.4K Messages

10 months ago

The concern is not "Home Security Rules And Automations" help related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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