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3 Messages
10/03/2026 9:12 AM
This is a new service can you see my plan and see what went wrong?
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Official Employee
3.8K Messages
1 day ago
@user_2veolt
Thanks for reaching out to us. We do apologize for any inconvenience you're having with your cellular service not connecting to Wi-Fi.
Can you give us a little more detail about what's happening when you try and connect your mobile device to the Xfinity Wi-Fi network?
Are you not seeing your Wi-Fi network name?
is it just not connecting?
Is it happening with all your devices?
Also, have you tried reaching out to the manufacturer of your device on steps on assisting you with connecting Wi-Fi network?
XfinityOrlandoM
Official Employee
•
3.8K Messages
1 day ago
@user_2veolt
Thanks for reaching out to us. We do apologize for any inconvenience you're having with your cellular service not connecting to Wi-Fi.
Can you give us a little more detail about what's happening when you try and connect your mobile device to the Xfinity Wi-Fi network?
Are you not seeing your Wi-Fi network name?
is it just not connecting?
Is it happening with all your devices?
Also, have you tried reaching out to the manufacturer of your device on steps on assisting you with connecting Wi-Fi network?
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