Visitor
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4 Messages
Cellular activation process fails at Step 4
Unable to activate cellular on Apple Watch Series 5 model A2095. Repeated tries.
Visit to store, no help - said call Customer Support. Several tries to get to human (text and chat support bots only reiterated the basic instructions that failed). Finally got live support person who asked me to hold after hearing description of issue. Five minutes later I was disconnected.
Clearly this is an ongoing issue for Xfinity Mobile, based on this forum. How or where can I get out two Apple watches activated on the cellular network?
XfinityKassie
Official Employee
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1.5K Messages
3 years ago
@user_60a589 Good afternoon! Thank you for reaching out to our Community Forums Team, and bringing the difficulties activating your Apple Watches to our attention. I would be happy to get you in the right direction with getting your devices up and running. To be sure you and I are following the same steps, I have included the steps below. Are these the steps you are following?
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Keystone1972
Frequent Visitor
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22 Messages
3 years ago
I am beyond frustrated and very mad over this process of re-connecting my apple watch series 6 to xfinity mobile iPhone 12 Pro Max from a iPhone 11 Pro Max. I go through the pairing process, which my watch does pair and works via Bluetooth, and when adding cellular service I get a message from xfinity saying "Uh-oh! something went wrong. We ran into a problem during the activation process and your information was not saved. Please restart activation. If this problem persists, contact customer support"
I called customer support this past Friday night 3/4/22 and talked to Nadia. We tried un-pairing, erasing, and re-pairing my watch. This did not work. At this point the call led to special mobile department and talked with Mei, as in ( ME ). Again, we tried un-pairing, erasing, re-set network settings and re-pairing and still no luck. Then Mei requested we call Apple 3 way call and she would handle the talking for me. Apple Agent Ahmed requested I allow him to do a remote connection into my phone. So,I did authorize it. He showed me with his mouse what he needed me to click on to show him what was going on in my phone. After about 10 minutes he seen everything was good with all the carrier settings and tons of other things. He then told Mei, Xfinity mobile agent, that this issue is with Xfinity. Mei, then said that she is going to escalate this issue and that she will call me back within 1 hr. So, she did call me back in like 20 minutes just to tell me that special engineers are working on this and that she will call me back Monday, which would be March 7th, at 1 PM. I'm still waiting for that 2nd call. I just want my watch and my wife's watch fixed....PLEASE!
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user_82c6b0
Visitor
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1 Message
3 years ago
I having the same issue! except at step 4 after I submit my address and hit 'complete activation' it processes for 8 seconds and then nothing happens and the 'complete activation' button comes back. I am unable to find anyone at xfinity that can fix this. The guy on xfinity chat even suspended my service! and said it was because they are trying to manually fix it. Now they are telling my I'm not eligible to add a line and I know for a FACT I am eligible. what a frustrating mess.
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