@user_u1ve0g Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration if you are having difficulty activating your new phone. Our team is here to help. :) Can you double-check that you have followed the activation steps as outlined here? Also, is this an upgrade for an existing line, a new phone and new number or a new phone with a phone number you are porting in from another provider? If you are getting hung up on a specific step, please let me know where that is so we can better assist you.
XfinityBillie
Official Employee
•
3.3K Messages
1 day ago
@user_u1ve0g Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration if you are having difficulty activating your new phone. Our team is here to help. :) Can you double-check that you have followed the activation steps as outlined here? Also, is this an upgrade for an existing line, a new phone and new number or a new phone with a phone number you are porting in from another provider? If you are getting hung up on a specific step, please let me know where that is so we can better assist you.
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