1 Message
Cell phone service
This is Denise [Edited: "Personal Information"]. You have taken numbers [Edited: "Personal Information"] and [Edited: "Personal Information"]. There were two accounts with cricket. I don’t know what happened because you took my son and daughters phone too the second account. This has interrupted my husbands life on [Edited: "Personal Information"] because he could not go to work today. He has to have full access to his phone with FedEx everyday! Does the store have to do something to them?
XfinityThomasA
Official Employee
•
2.8K Messages
2 years ago
Oh no, @user_pynodr! This is not the experience we want for anyone. We want to help get this issue resolved as quickly as possible. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. The quickest way to help for all things Xfinity Mobile is to call or text 888-936-4968 or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7. I hope this info helps!
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