Cell phone service

This is Denise [Edited: "Personal Information"]. You have taken numbers [Edited: "Personal Information"] and [Edited: "Personal Information"]. There were two accounts with cricket. I don’t know what happened because you took my son and daughters phone too the second account. This has interrupted my husbands life on [Edited: "Personal Information"] because he could not go to work today. He has to have full access to his phone with FedEx everyday! Does the store have to do something to them?