Visitor
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1 Message
Cell phone locked
Hi,
I’m having issues unlocking my wife’s cell phone. It is paid off. My ticket number is [Edited: "Personal Information"]. I’m planning to change carriers and phone is still locked. I’ve called Xfinity mobile a few times and was on the call for hours total. Rep told me I didn’t buy my wife’s phone at Xfinity. We had to prove we bought it and find our order number from 4 years ago. I’m a dissatisfied customer.
Dane
XfinityRay
Official Employee
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3.6K Messages
3 hours ago
Hi there, user_bsha9y! Thank you for reaching out about getting the device unlocked. I would be happy to check on the ticket for you. You should also see an email confirmation when the team resolves your ticket. I see that you sent a direct message so I will continue there. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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