Visitor
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2 Messages
Cell phone issue
A CSR fixed my voicemail but disabled another feature. I have called and twice, both times call was answered by someone in India. After trouble shooting for over an hour and not being able to fix the issues I was hung up on both times I called.
XfinityVianney
Official Employee
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2.2K Messages
22 days ago
Thank you for reaching out. I hope you are doing well. I see you ran into trouble reaching support over the phone, and we be glad to do the best we can to help. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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