cathyjp7's profile

New Poster

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2 Messages

Monday, May 4th, 2026 10:13 PM

CBS dispute status

I just received a new notification of channel line up and fees, my fees stayed the same, CBS not listed. What is the status of contract negotiations? I've been with this company for nearly 20 years. You can at least give us reduced monthly fee since you aren't paying for CBS anymore. We lost a channel, you still get our money and aren't paying the provider anymore. This is ridiculous. 

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Official Employee

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609 Messages

6 hours ago

 

cathyjp7, hello there and thanks for reaching out. I understand why that’s frustrating, and I appreciate your loyalty over the years. Channel availability can change during ongoing contract negotiations with network providers, and while CBS may not appear on your lineup right now, it’s part of a broader package rather than a separately billed channel. Because of that, pricing typically remains the same even if individual channels are temporarily unavailable within the package. I want to share that this happens with all companies, not just us. We’re actively working to resolve the situation and restore access as quickly as possible, and we’ll share updates as they become available as you've seen. 

 

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