Cause of today's outage in SE Chicago

user_810w9w That is a great question; most of the time, those specifics are not provided by our field team. I can tell you events that I have helped with in the past range from traffic accidents taking out our lines/poles or damaging our nodes to having construction teams from other companies damage our lines during their work and even had vandals cut lines or shoot at them in the past just to name a few outside of abnormal weather events like lightning. Our teams do work as fast as they can to get services restored and try to prevent additional interruptions if possible by completing all the work at once. If there was additional work needed once services were restored, the Xfinity app would have an alert letting you know of upcoming work.