Visitor
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4 Messages
Caught in a loop of modem reset.
Yesterday (7 July 2025) I called Xfinity about terrible Internet. I allowed them to do a modem reset, but it hasn’t happened. I have reset my modem twice, but when I call I am caught in a loop of waiting for a modem reset and I can not talk to an agent about anything, not technical support, billing nor disconnecting service.
XfinityThomasB
Official Employee
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2.1K Messages
7 hours ago
Good morning user_287a63,
Thank you very much for getting us in the loop. That is never the internet experience we want you to be having. Our team would love to help. We can check on the signal diagnostics, do some troubleshooting, and most likely send over a new boot file to the device.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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