Visitor
•
2 Messages
Carrier lock
I have a byod and unlocked it to move to another carrier and xfinity still has a carrier lock on it 5 days later and claims it could be days. I have a repair ticket. I’ve talked to store employees, tier 2, and they all claim it's a back end issue.
This should not be that hard. Unlock my phone.
XfinityJamesC
Official Employee
•
3.2K Messages
2 days ago
Greetings, @user_spt47t! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this unlock issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
This phone definitely should have been unlocked by now, but I'm happy to hear you already have a repair ticket in place. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0