New Poster
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2 Messages
Carelessness and incomptence
What kind of company takes down service without informing its customers?????
It should not be up to me-the customer- to ask if you are doing scheduled work that will disrupt my ability to connect. While i appreciate that you need to schedule maintenance, could someone care enough to give me a heads up so I can make arrangements and get to a place where I am able to connect and work? This is about a 0 on a scale of 1-10 for customer service
XfinityGabriel
Official Employee
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2.2K Messages
2 years ago
Hi, @guloboy Welcome to the XFINITY forums page and thank you for spending your time today to contact us about the scheduled maintenance concern. I have been in your shoes before and can relate to the inconvenience that this can cause you. I am sorry to learn about this experience and that we have made you feel this way. We are the right team to help and will do everything within our power to rectify this experience. Here are two great options for checking on scheduled maintenance. One is by registering your phone to get text alerts. Another option is to check the XFINITY app or our Digital Status Center online. Have you heard of these two options? The great thing about our Digital Status Center is you can have a credit applied for the interruption. Simply scroll down to where it says "Tell us more about your experience in the Outage" Tips section at the bottom of the page. A form launches to determine eligibility for the credit. You will then provide details about your experience during the outage.
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