Cape Coral Outage

Can someone from Xfinity tell me why I don’t have internet? I’m in Cape Coral, never lost power during the storm. Everyone that got power back say they have internet but I don’t? The Florida forum doesn’t give any details other than 65% is restored in FL.

Responses

XfinityBrianH

Official Employee

•

1K Messages

2 months ago

user_gb4keh Thanks for reaching out. For the latest updates on Storm Milton, head to https://florida.comcast.com/2024/10/07/milton/. This blog will be updated until we get every customer back up and running.

2

0

U

user_gb4keh

2 Messages

@XfinityBrianH there hasn’t been an update on the blog since yesterday at 6:30?

Like

Reply

2 months ago

0

XfinityJamesC

Official Employee

•

1.8K Messages

Thank you for letting me know, @user_gb4keh. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

Customer Service

user_gb4keh

Cape Coral Outage

Was this helpful?

XfinityBrianH

user_gb4keh

XfinityJamesC

New to the Community?