Cant view information

Every time I try to view my xfinity account i just get loading screens forever or error messages.

I want to set up an internet connection at my new apartment, but I cant even start the process.

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EG

Expert

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117.9K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.8K Messages

8 hours ago

user_ku3ytn Welcome to our community forum and we are so excited that you chose Xfinity to provide reliable service at your new apartment :). Are you trying to transfer service from a previous account: https://www.xfinity.com/learn/moving or trying to set up new service as a new customer?

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user_ku3ytn

Visitor

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2 Messages

Thank you for the response.

New customer.

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8 hours ago

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XfinityEmilyB

Official Employee

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2.8K Messages

user_ku3ytn We're happy to set you up with new Xfinity service! If you're not having success opening an account through our online portal: https://www.xfinity.com/planbuilder I can certainly set up an account from my side of things :).

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 hours ago

Customer Service

user_ku3ytn

Cant view information

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XfinityEmilyB

user_ku3ytn

XfinityEmilyB

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