Can’t use Peacock Premium Account

I have Peacock premium included in my Xfinity account, but I can’t use it because when I login it asks me to pay for a subscription. I’ve had the same problem for several months and still have not been able to find a resolution after consulting with Xfinity and Peacock. Wondering if anyone has found the answer. To offer this as a benefit of an upgraded package and not be able to resolve issues with it it’s really poor service and I am highly disappointed. Hoping Xfinity and Peacock get their user experience together.