1 Message
Can't Upgrade Internet Speed
I have been trying to upgrade my internet speed and have only received the following error seen in the attached image that appears after I select the desired plan and press the next button.
1 Message
I have been trying to upgrade my internet speed and have only received the following error seen in the attached image that appears after I select the desired plan and press the next button.
Accepted Solution
XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_ai3c7p. Hello, thanks for reaching our team on our Forums regarding the account changes. Have you attempted clearing cache/cookies? We would also be more than happy to help and explore our options and make those changes for you as well. If so, please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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