Can’t track Xfinity Router - Delayed Shipping

user_2x3utn Welcome to our community forum! Thank you for reaching out so we can find your order and check the tracking details of your equipment. If you didn't receive your equipment in the mail, you can use this link to find the most convenient Xfinity Service Center. Once you select a location, you can schedule an appointment to save time waiting in line if they happen to be busy when you visit. 
I can help from here as well :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.