Visitor
•
1 Message
Cant track my order
Give me tracking details for order
2512314274409881.
do this by the end of the day or im switching my service to starlink and never returning.
it should be a crime to promise tracking info and then never send it. Did you even send the package? Why do I even spend my money with this company if this is the way you treat customers.
XfinityEricB
Official Employee
•
2.9K Messages
1 hour ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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