Every time I try to submit a ticket, about the downed cable line in my backyard, the website just t "Looks like something went wrong. Your information was not submitted."
Hi there, @user_ylye1z! Thanks for reaching out about the downed cable line. You did the right thing by reporting that online. Our system should set up the same ticket we would to address that. You will see that error if a ticket is already set up. We can check further on this and ensure the work gets done.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
XfinityRay
Official Employee
•
4.2K Messages
7 hours ago
Hi there, @user_ylye1z! Thanks for reaching out about the downed cable line. You did the right thing by reporting that online. Our system should set up the same ticket we would to address that. You will see that error if a ticket is already set up. We can check further on this and ensure the work gets done.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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