Can’t speak to an agent during an outage and have no estimate on restoration

Question

I have tried calling Xfinity and the AI won’t let me talk to anyone and the updates through text don’t give any information at all if someone is actually trying to fix the outage or how long it’s going to take

XfinityShawn · Answer

user_17hdl1 The representatives see the same exact updates our customers see form the website or the Xfinity app. They wouldn't have any additional information. We can only recommend to stay up to date from those sources. The app usually provides an estimated time. Keep in mind that can change depedning on the circumstances.

Customer Service

user_17hdl1

Can’t speak to an agent during an outage and have no estimate on restoration

XfinityShawn

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